New Spare Parts and Warranty Partners in UK
Wexiödisk, the leading Swedish manufacturer of outstanding commercial warewashing solutions, is delighted to announce the appointment of a new spare parts provider, First Choice Group and new warranty and service partner, Crystaltech both effective as of 01st July 2018.
Those pre-existing and new spare parts, warranties and service facilities in the UK, currently handled by Serviceline, are being transferred to both First Choice Group and Crystaltech at the beginning of July with dealers, distributers and customers all notified of the change beforehand. The transition comes as Wexiodisk look to provide a dedicated aftercare service which specialises, and is solely dedicated to, warewashing equipment.
John Shepherd, Sales Manager for UK & Ireland –Wexiodisk, comments on the decision behind the change and the positive impact it will have within the UK market:
“Customer satisfaction is our upmost priority at Wexiodisk and within the UK we pride ourselves on the aftercare services that we continue to provide. Due to this, the decision was made that within the UK, we required a dedicated specialist for both our warranty and servicing, as well as our spare parts provisions and therefore to move away from a general commercial kitchen service provider. I’m delighted that both First Choice Group and Crystaltech will be working with us to help us continue to achieve high levels of customer satisfaction and grow our accessibility within the UK market.”
First Choice Group, the UK’s number one spare parts supplier for the commercial catering industry not only has a workforce of 165 qualified and trained staff, but is also home to a new purpose-built headquarters which has unrivalled training facilities. John Whitehouse, MD – First Choice Group is delighted to have been appointed as the official UK spare parts partner to Wexiödisk UK: :
“We’re thrilled that Wexiodisk has chosen First Choice Group as its official spares partner in the UK. The spare parts service that we provide is second to none and we are looking forward to supporting Wexiodisk with the highly functional and accessible spare parts solutions that is required to ensure that their customers are able to quickly access the necessary spares with ease.”
In addition, Crystaltech will take over the warranty and service element of Wexiodisk’s aftercare, which will also transfer from Serviceline on the 01st July 2018. Crystaltech specialises exclusively in the service and installation of commercial dishwashers and is now the UK’s largest independent warewashing service company in the sector. Stocking over 40,000 of the most common parts for glass and dishwashing machines, Crystaltech are able to achieve a high first-time fix rate. Derek Maher, founder and owner of Crystaltech comments on the new partnership:
“This partnership with Wexiodisk is excellent news for everyone at Crystaltech, for Wexiödisk and its customers, as it now means that they have a specialist in commercial warewashing offering comprehensive service and warranty packages. Our expertise and knowledge will guarantee excellent aftercare results for Wexiodisk customers every time and we are delighted to have been appointed to support them within the UK.”
Wexiödisk has an extended network of dealers and distributors across the UK who operate on a ‘parts only’ basis, managing their own sales, distribution, installation and aftersales service on Wexiödisk equipment. Where this is the case, customers, dealers and distributors will continue to operate as per the existing agreement.
To find out more about the new spares, service and warranty partner appointments or other information about Wexiodisk please visit www.wexiodisk.com/en or call 07968 558 389
Issued on behalf of Wexiödisk by:
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